We want to make sure that we offer you the most competitive prices and to ensure we do this we benchmark our prices against our competitors regularly, including during sales periods. If we find that they are selling the same individual product with the same sale conditions at a lower price, we will reduce our prices to match. If you happen to find a lower price online elsewhere, please email us at firstname.lastname@example.org to make a price match request. Please send a link to the website displaying the lower priced product and our Skincare Secrets Direct Team will respond as soon as possible to your request.
How do we set fair prices for our branded products?
We’re proud of all the products we sell on Skincare Secrets Direct, because each one is selected to bring you the best quality and value. And to ensure we offer the most competitive prices, we regularly benchmark all these products against others in the market.
How do we ensure prices set for branded products are always competitive?
Our dedicated price-monitoring team proactively check the prices of branded products at our competitors every day, including online and during sales. If we find that they are selling the same individual product, sold with the same service conditions, at a lower price, we’ll meet that price on homebychloe.com. So we don’t expect you to find a lower price elsewhere. But if you do, you can easily make a price match request.
How do we compare prices?
First we need to be sure that the product is available and instock through a competitor. Our team also needs to be satisfied that the product is the same make, model, size and colour, and comes with the same conditions of sale, delivery times and service conditions we offer.
What if you find a lower price elsewhere?
If you do find the same product for sale at a lower price online, and sold with the same service conditions, you can make a price match request. It’s really easy – just let us know and send us an email here
What do you mean by online competitor?
Our competitors trade on the same basis as us and offer a reasonable range of goods for customers to buy, with clearly displayed prices. Their websites trade under the same brand.
Businesses that trade on a different basis to us are not deemed comparable competitors. These include outlets that operate only on the internet or through mail-order, showrooms, collection points, auction sites, factory outlets, membership clubs, duty-free shops, market stalls, private seller or an ebay, a marketplace, auction site or home shopping channels. Also we don’t match competitors who are in administration or closing down.
Which prices do we match?
The competitor’s prices need to be publicly available to all customers. For us to verify these prices, they need to be displayed on their website, or be the first price quoted to our price monitoring team over the telephone. The price must apply to a new, identical individual product, that’s the same make, model, size and colour. Also our price promise cannot be used in conjunction with any other Skincare Secrets Direct promotion, discount or voucher code offer. Price match is product specific and excludes site-wide promotions, sales and discount codes offered by our competitors. If you are unsure please email our customer services team. Price match is only available at the time of order and cannot be applied retrospectively.
What if a competitor is offering a bundle of products?
We will match on a case-by-case basis the total price for the bundle of products, if the price of the bundle is publicly available to all customers and the products in the competitor’s bundle are identical to products we sell, including any free items. If bundled products offered at a promotional rate by a competitor can also be bought individually at full price, we will generally not lower our price for the bundle itself.
How do you compare service conditions?
We always aim to offer you the best possible service, so we have a range of delivery options if you require them. Our price-monitoring team look carefully at how the competitor sells the product, to ensure that it’s comparable to our offer in the following ways:
We carry a wide range of products, and for us to match the price, our competitor must have the product in stock (rather than available only to order). For products that we deliver, we ask that the competitor is able to deliver in equivalent timescales to us.
Delivery or Click & collect charges:
For products that require delivery or are available for Click & collect only, we will take any associated charges into account when comparing the total price you will pay.
What about promotions?
We match price-based promotions given at the point of purchase, but we don’t consider service or reward-based promotions, such as trade-ins, cashbacks, extended warranties or express delivery. If a competitor is running a very short-term promotion, we may not have a chance to lower our price, but we’ll still consider refunding you the difference.
What about temporary or exclusive discounts?
We do consider temporarily discounted prices, including any publicly available voucher codes that are published alongside the product at the point of purchase, or on the competitor’s website. We don’t consider special prices that are only available to certain customers, for instance negotiated prices or prices for groups such as account holders, reward card or club members. We don’t consider prices that are only available through third-party websites, or with voucher codes issued to individual customers or groups.